Frequently Asked Questions

No, Cloud4You doesn't charge additional fees for data transfer. This applies to all our services, including cloud backup storage, Microsoft 365 backup, and dedicated servers.

Dedicated server backups are stored in a geographically separate data center (DC). We use a fast and reliable connection between two data centers.

TaaS is a service that archives backups stored in our cloud onto LTO magnetic tapes. It is an advanced solution that provides an additional layer of protection against data loss.

Insider Protection is an advanced feature that protects deleted backups for a specified number of days. During a cyberattack, malware often encrypts production servers, while specialized scripts delete available backups.

Regular backups are essential, but they don't guarantee 100% protection. Equally important are the type of storage media used, the remote location of backups, and offline backup storage.

Regularly testing backups is the best way to verify their usability. At Cloud4You, we enable both test recovery of individual files and entire environments.

By archiving your email, you ensure that every email sent and received by your company is protected, regardless of whether it is deleted accidentally or intentionally.

Simply tell us what you need the dedicated server for. Our specialists will select a solution optimized for both performance and cost.

Yes, you can entrust us with full administration of your servers. Our experienced administrators will take care of the server and network layers, as well as 24/7 monitoring.

We offer flexible billing models tailored to our clients' needs. As standard, we bill monthly based on actual resource usage.

Yes! We offer a 14-day free trial period for most of our services with no obligations.

We accept payments by bank transfer, credit/debit card, and recurring payments (auto-pay).

All prices listed in our price list are net prices. VAT at 23% is added to each invoice.

We don't charge any hidden fees. Data transfer is free of charge, and we do not charge setup fees for standard services.

Our SLA 99.9% guarantees a maximum of 8 hours and 45 minutes of service downtime per year.

For critical incidents, we guarantee a response within 15 minutes, 24/7. For high-priority incidents, the response time is up to 1 hour.

We guarantee AES-256 data encryption and TLS 1.3 encryption during transmission. We are ISO 27001 certified.

We have a three-level escalation procedure. Level 1 is first-line technical support (available 24/7). Level 2 consists of specialist engineers with access to advanced diagnostic tools. Level 3 consists of technical management and system architects. Premium clients are assigned a dedicated technical account manager.

Yes, for clients with specific requirements, we offer extended SLA levels of up to 99.95% or even 99.99%. Higher SLA levels include shorter response times, dedicated hardware resources, priority support, and higher compensation in the event of downtime. Details are agreed individually.

We start with a free consultation during which we analyze your needs. We then prepare a personalized offer.

The standard contract term is 12 or 24 months, but we also offer other contract lengths and remain flexible in this regard.

Yes, our contracts are flexible. You can increase the scope of services at any time.

We respect the client's right to end the cooperation. We only require 30 days' notice at the end of the billing period. We provide full support with data migration to another provider. All client data is stored for 30 days after the contract ends and then securely deleted.

Yes, as standard, we sign non-disclosure agreements (NDAs) with every client. We can also accommodate NDA requirements proposed by the client. The confidentiality of our clients' data is a priority for us, as confirmed by our certifications and security procedures.

Each implementation is managed by a dedicated project manager. We provide full documentation, training for the client's IT team, and 24/7 technical support during the first month after implementation. For complex projects, we also offer data migration and integration services with existing systems.

Of course! That's what we're here for. We'll recommend a solution optimized for your specific business needs.